The TOTO Group aims at being an existence that contribute widely and continuously to society and the environment under its Corporate Philosophy. For this purpose, we endeavor to create value for stakeholders, while promoting sustainability management and leveraging its strength. Risks we face are becoming more and more complex in keeping pace with the globalization of supply chains.
Therefore, The TOTO Group considers that execution of sustainability not only by the Company but also by the whole supply chain at a high level is necessary in order to take ethical action, which is effective for society and the environment.
We are committed to engaging in the improvement of supply chain sustainability and risk mitigation with our suppliers.
Through fair and equitable purchasing and in cooperation with suppliers, the TOTO Group continues to offer valuable products and services for customers. We also aim to realize a sustainable society, engaging in social issues in the whole supply chain and protection of the global environment.
The TOTO Group expects suppliers to meet not only economic criteria but also social, ethical, and environmental criteria, as well as criteria related to corporate responsibilities. The contents are summarized in the TOTO Group Supplier Code of Conduct. It is created based on TOTO Group's corporate regulations, the Ten Principles of the UN Global Compact, and key international standards related to sustainability.
The Code of Conduct is provided to all suppliers when they newly start a business with TOTO and when it is revised. We also ask not only suppliers but also their suppliers to comply with the Code of Conduct.
Based on the TOTO Group Global Environment Policy, the TOTO Group promotes the reduction of environmental loads in all processes of its corporate activities in order to reduce the environmental loads at all our companies.
In our procurement activities we will continue to contribute to the achievement of a sustainable society in cooperation with our suppliers by protecting the global environment and biodiversity and reducing the environmental loads in the entire supply chain.
In putting it into practice, we have established the Green Procurement Guidelines with the concept of the initiative and the content we would like to ask our suppliers.
The TOTO Group sustainable procurement is promoted by the Supply Chain Management Subcommittee (Chairperson: Supply Chain Promotion General Manager), a subcommittee of Sustainability Committee with the president serving as the chairperson playing a key role in cooperation with procurement departments of business divisions, administrative departments of overseas manufacturing business sites, and other relevant departments. They develop activity plans and promote such activities on sustainability issues that include human rights and climate changes issues. Progress of the plans and activities are reviewed by the chairperson on a regular basis and the plans and activaties are reported, discussed, and determined in the Sustainability Committee held twice a year.
The TOTO Group promotes sustainable procurement in order to establish a sustainable supply chain, minimize risks in the whole supply chain as much as possible, and procure and manufacture ethical and sustainable products and services.
We continuously endeavor to improve the level of activities by focusing on sustainability evaluation questionnaires and on-site audits based on the Supplier Code of Conduct and taking international guidelines on human rights, labor, and the environment into consideration.
Especially for critical suppliers and suppliers with high sustainability risks, we increase the chance of visiting and monitoring suppliers to check the status of their initiatives, provide education and support to help them understand the necessity of sustainability initiatives, and endeavor to improve the level of initiatives in sustainable procurement across the whole supply chain.
If a serious risk is identified through a questionnaire survey or audit, we will request that the supplier improve the issue and provide assistance. If no corrective measure is implemented and no improvement is observed, we may terminate the business with the supplier. There was no supplier wherein we terminated the business because of a serious prominent/ potential negative impact identified by our risk assessment/ measures in fiscal year 2022.
The TOTO Group's manufacturing sites are located across ten countries or regions, the Group has business with about 1400 production material suppliers of different sizes, and our supply chain extends globally. Structural rates by region based on the amount of procurement and the number of supplier companies in fiscal year 2022 are as follows.
The TOTO Group requests that suppliers starting transactions with us comply with the TOTO Group Supplier Code of Conduct and checks in the evaluation table the status of sustainability initiatives such as human rights, labor, anti-corruption, health and safety, and environmental considerations. Needless to say, we evaluate quality, cost and delivery.
In addition, the achievement of standards for compliance items set by the TOTO Group is a condition for starting transactions.
Each department of the TOTO Group selects suppliers every year based on the following definitions.
Suppliers of important parts and raw materialsNon-substitutable suppliersSuppliers required to achieve the business planLarge Purchased Suppliers
The TOTO Group selects suppliers every year based on the following definitions.
・A supplier that handles raw materials that have a large impact on the environment, society, and biodiversity.
・World Bank governance index value(Worldwide Governance Indicators (WGI)) is a low country supplier
・Supplier who did not meet the TOTO requirement level in the sustainability evaluation
The TOTO Group grasps and evaluates the status of sustainability activities of suppliers who are in continuous business. Starting in 2019, we standardized operations globally and asked all suppliers that supply raw materials and parts used in products to answer a sustainability evaluation questionnaire with one cycle of three years. This questionnaire consisted of questions in line with the basic principle of Supplier Code of Conduct. Through this questionnaire, we checked the status of sustainability activities of suppliers who were in continuous business and effectively identified the risks and opportunities of key topics that led to constructive dialogs with them. Also, for questions that we especially consider important we set standard points for the requirements to be complied with to require the suppliers to achieve. Suppliers who have not achieved the compliance items will formulate and implement corrective action plans. We support the activity until the improvement is completed.
In 2022, we asked three suppliers who had not achieved the compliance items to formulate corrective action plans, and we had all of them make improvements. As a result, all the suppliers successfully achieved the standard. Since fiscal year 2022, we ranked important suppliers from A to D according to the total score of the sustainability evaluation as a new initiative, and we requested those ranked C and D for correction through dialogs and monitoring to make improvements. We first started the initiative in Japan first and successfully had all the nine suppliers who were required for corrections make improvements.
In addition, in order to confirm the strengths and weaknesses of our suppliers' sustainability activities and to strive for continuous improvement, we will send a feedback report containing the company-wide average for the previous response and FY2022 to all suppliers who responded.
|Number of suppliers||1479||1517|
|Number of suppliers who have participated in the assessment survey||355||722|
|Achievement rate of compliance with the TOTO standards* : %||100||100|
* Achievement rate of compliance with the TOTO standards：Rate of suppliers who have cleared standards for compliance items determined by the TOTO Group among all suppliers (includes completion of corrective actions).
Standards Required of Key Suppliers
|A||95 points or more||Maintain and improve activities|
|B||90 or more to less than 95 points||voluntary improvement|
|C||80 points or more to less than 90 points||Score up by 1 rank or more|
|D||less than 80 points||Score up by 1 rank|
Assessment items for suppliers
Closely working with suppliers, the TOTO Group addresses business risks and constantly reviews our evaluation method. Human rights in supply chains especially gathers social attention among companies' human rights initiatives and is an area of increasing focus. The TOTO Group has traditionally been considering earth and stone raw materials, which our staple products, and also fall under an area potentially subject to greater risks, especially from a business perspective, as target managed materials, and so we continuously assess the risks. In order to better understand the actual and potential human rights risks in the whole supply chain in business areas other than that, we started human rights due diligence in the supply chains in 2021 with the support of external experts. Taking into account our unique and more comprehensive country risk scores created from several international indexes that included the Global Slavery Index (WFF) and risk score by industry created based on companies' human rights evaluation CHRB (Corporate Human Rights Benchmark) and KTC (Know The Chain), as well as impacts on the TOTO Group, we prioritized the risks and identified suppliers with high potential risks. We also considered the results of the fact-finding survey on the use of the foreigner skill training system, which is a risk specific to Japan. In fiscal year 2022, we conducted audits for four companies of the twenty companies evaluated as those with high potential risks through a bench test in collaboration with external experts. Although no serious noncompliance issues, including forced labor and child labor, was observed in the four companies, several minor issues that were better addressed for further improvements were identified. As for improvements pointed out, they formulated corrective action plans and made improvements. In fiscal year 2023, we will continue assessing risks for the rest of the 16 companies.
CO2 emitted during the raw material and parts procurement process is 3.8%(in fiscal year 2021) in the whole product life cycle, and it is not included in the SBT target set by the TOTO Group. However, all of the Group’s business activities are carried out by using the products and services provided by suppliers, including raw materials, parts, and subsidiary materials. For the realization of a carbon neutral sustainable society by 2050, which the TOTO Group seeks to achieve, implementing environmental conservation activities throughout the supply chain is essential; therefore, cooperation from suppliers is indispensable. Therefore, in fiscal year 2022, we started an initiative to request our suppliers to set voluntary goals for reduction and conducted a survey for domestic and international key suppliers with more than 80% of the procurement amount with regard to greenhouse gas emissions and reduction goals. Through this survey, we provided suppliers found no voluntary goals being set with tools helpful for dialog and management and support and had 90% of those suppliers set their goals by the end of fiscal year 2022. In fiscal year 2023, we will continue encouraging the rest of those suppliers to set their goals and endeavor to reduce environmental burden.
The TOTO Group positions global environmental conservation as one of its most important issues.
With the aim of contributing to the creation of a "sustainable society," we are promoting corporate management based on a high level of environmental awareness, and are working to conserve biodiversity and use resources sustainably through our company and our suppliers.
Sustainable Raw Material Procurement Standards were established in 2010. The procurement of earth and stone raw materials and wood materials, from which our staple products are made, is regarded as an critical issue to consider.
These standards are specified and published in the Guidelines for Green Procurement.
In addition to human rights, labor and compliance, we take into consideration the effects on the environment and ecosystem in the places where our raw materials are produced, as we pursue the appropriate balance between the sustainable use of resources and stable procurement and push forward with sustainable procurement in cooperation with suppliers.
Standards for Sustainable Raw Material Procurement:
(i) Raw materials produced in compliance with the laws and regulations of the place of origin.
(ii) Raw materials produced in a working environment where safety and hygiene are properly provided.
(iii) Raw materials whose impacts on the local environment and biodiversity are taken into consideration.
(iv) Respect for the human rights of workers and local residents at the source.
For earth and stone raw materials used to produce ceramic sanitary ware, we confirm the legality and sustainability at all mines by conducting a questionnaire survey or an interview through trading companies that includes questions asking about compliance with the standards specified by TOTO at least once every three years. The questions include whether forests are restored after completion of mining and whether efforts are made to prevent mining and tailings from polluting rivers and lakes. In 2022, it was confirmed that all surveyed mines met TOTO’s standards.
We will aim at maintaining 100% achievement of compliance with the TOTO standards in fiscal 2023.
|Number of mines surveyed||57||66||56||38|
|Survey coverage rate*：%||100||100||100||100|
|Achievement rate of compliance with the TOTO standards：%||100||100||100||100|
Survey target: All sanitary ware production factories
*Survey coverage rate: Percentage of mines surveyed against all mines that the ceramic sanitary ware plants purchase stone materials from.
FY2022 Target : Achievement rate of compliance with the TOTO standards 100%
Assessment items for Mines
(1) Prohibition of forced labor
(2)Prohibition of inhumane work
(3) Prohibition of child labor
(4) Prohibition of discrimination
(5) Decent Wages
(6) Working hours
(7) Employees' Right to Organize
(1) Workplace safety and health
(2) Emergency response
(3) Safety measures for machinery and equipment(4) Explosives management
(1) Permits and licenses for mining
(2) Environmental Permits and Reporting
(3) Management of harmful substances
(4) resource limitations
(5) Forest regeneration
(6) Pollution-control measures for rivers and lakes
(7) Surrounding environmental impact
(1) Business integrity
(1) Prevention of leakage of personal information
(1) Approach to our suppliers
Initiatives for keeping rivers clean
As an initiative for keeping rivers clean, TOTO also monitors sedimentation reservoirs to ensure that the clear water above the sediment is discharged into the river.
Build a reservoir and release the clear water sitting above the sediment into the river
We conduct tree-planting activities in completed mine areas to regenerate forests.
Illegal logging and excessive logging of forests is a major cause of loss of forests, leading to loss of biodiversity.
The TOTO Group basically handles timber and timber products that have been certified as legal. Based on the Japanese Forestry Agency's "Guidelines for certifying legality and sustainability of timber and timber products,"we survey information necessary for traceability regarding the wood materials to be procured (country of origin, commercial distribution, legality certification, etc.) every year. In addition, we have set a target value for the ratio of legal materials and recycled materials to the amount of wood materials used for the products we produce, and confirm the actual values.
In recent years, we have maintained the ratio of legal and recycled lumber at 100% and aim at maintaining it in fiscal 2023 as well.
Use ratio of legal wood-based materials and recycled materials in products
Wood material type
Legal wood-based materials：%
Recycle materials：Wood based materials that are made from wood that has been used once, wood that has not been used, or that has been discarded.
FY2022 Target : Composition of Legal materials + recycled materials 100%
Communication with Suppliers
To help suppliers understand the TOTO Group’s management policy, yearly business policy, and purchasing policy and to deepen the relationship of trust and encourage two-way communication, we hold policy briefing sessions for key suppliers every year. In fiscal 2022, it was held both online and offline, and materials were also made accessible via the internet. In addition to communicating TOTO's purchasing policy to suppliers, we explained the importance of sharing production information and sustainability, and requested your cooperation in BCP.
We also commended suppliers who contributed to cost reduction, on-time delivery, and quality improvement that year.
Results of Policy Briefings for fiscal 2022
|Number of companies participated||388|
|Number of companies commended||28|
Agreeing with the purpose of the Council on Promoting Partnership Building for Cultivating the Future promoted by the Cabinet Office and METI, the TOTO Group has developed and announced the Partnership Building Declaration. The purpose of this declaration is to build new partnerships by promoting collaborations and coexistence and co-prosperity with the suppliers in the supply chain and businesses that pursue value creation.
In order to realize a sustainable society as a whole supply chain, it is indispensable for the TOTO Group's procurement personnel to recognize social and environmental issues in the supply chain. The TOTO Group has started offering basic training that includes sustainability training for employees engaging in procurement activities and provides sustainable procurement training on a regular basis to continuously raise the level of employees competencies. Also, we conduct training on specific themes that need to be strengthened, such as the reduction of human rights risks in the supply chains and the reduction of greenhouse gas emissions.