BCP & BCM activities
TOTO has a business continuity plan (BCP) to help achieve early resolution and keep damage to a minimum, should a risk materialize. When the Great East Japan Earthquake occurred in March 2011, a countermeasures headquarters was immediately set up to help continue business operations, minimize damage and keep inconvenience to customers to a minimum. Our efforts in this respect were recognized by the Business Continuity Advancement Organization (BCAO) when we won the Grand Prize at the 2011 BCAO Awards for having the best business continuity measures in place.
Response to large-scale disasters risks
Following the Great East Japan Earthquake, risks in the procurement of important parts and power restrictions have become evident. We have therefore strived to improve our business continuity management (BCM) by, for example, taking measures in advance. We also established a task force immediately after the Kumamoto Earthquake in April 2016 in an effort to ensure the continuity of our businesses and minimize damage. In case of a major earthquake directly hitting central Tokyo or the Nankai megathrust earthquake, we will strengthen our internal system in accordance with the review of the assumptions, which is to be announced, and we will review our contingency plans to react to the disaster and continue our businesses.
Response to the COVID-19 Pandemic
Headed by the president, COVID-19 Task Force was established in January 2020 and measures implemented.
We placed the highest priority on the safety of all stakeholders, including customers, suppliers and employees, when determining what measures should be implemented.
We also reflected government policies to cancel, postpone or downsize events, restrict business trip and implement other measures in stages.
In addition, we were strongly promoting work-from-home and staggered work hours to reduce infection risks.
When the parts supply delayed due to the stoppage of supplier’s plant operation, we made utmost efforts to minimize the influence on our business by securing alternative procurement measures.
At the same time, we were also working to expand our business by ensuring we capture business opportunities having arisen from the demand for, in particular, touchless products, driven by the increased awareness of hygiene triggered by the spread of the COVID-19 infection.
Response to the climate change
We recognize that climate change is an emerging risk that possibly has an impact on our future business activities because of the frequently happening devastating extreme weather events these days that are likely caused by the global warming, as well as the strengthening of regulations for climate change.
The TOTO Group performs scenario analysis for social situations and business impact up to 2030 based on the TCFD recommendations and implements measures to mitigate climate change risks from the product, manufacturing, and logistics points of view.