Engagement with Stakeholders

Policy of Engagement with Stakeholders

To realize a better society, TOTO values the idea of “engagement with stakeholders” that means building a trustworthy and collaborative relationship with them.

Stakeholders for TOTO

Communication with Stakeholders

TOTO Group Communication Policy

In order for the TOTO Group to remain a business enterprise that fulfills a social need, we are making efforts to enhance the satisfaction of stakeholders through communication, to collect, disclose and utilize information suitably and promptly, and to cooperate with shareholders.

The TOTO Group views communication with all stakeholders, including customers, employees, shareholders, business partners and society, as extremely important and constantly endeavors to strengthen relations.

To deepen interaction with customers, we communicate with customers through various occasions, such as events at our showrooms, plant tours and summer festivals. We always attempt to have open and frank discussions with our business partners through Policy briefing and forums. The Company also seeks to disclose appropriate information in a timely manner to shareholders, as well as offers invitations to tour factories and showrooms to gain an understanding of TOTO manufacturing. We will continue aiming to increase stakeholder satisfaction through communication as a means to enhance corporate activities.

Independent Practitioner's Assurance

In order to improve the reliability of communication with stakeholders, TOTO has received independent practitioner’s assurance for certain data disclosed.

Collaboration and Support with Organizations

Participation in Economic and Industry Organizations

TOTO contributes to solving social issues through participation in economic and industry organizations and communication with them.

・Japan Sanitary Equipment Industry Association

・Japan Fine Ceramics Association

・The Japan Electrical Manufacturers' Association

・Japan Valve Manufacturers' Association

・JAPAN ASSOCIATION OF KITCHEN & BATH

・Japan Business Federation

・Kyushu Economic Federation

・The Kitakyushu Chamber of Commerce & Industry

Political Contributions

The amount of contributions to political parties from FY 2020 to FY 2023 is as shown below.

Employees are obligated to go through an examination process before making a donation or giving patronage. By doing so, violations of the prohibition of giving property benefits (Article 120 of the Companies Act) and the Political Funds Control Act are prevented.

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