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Sustainability

Sustainability Philosophy and System of Promotion

Sustainability Philosophy

TOTO Group considers sustainability management to be management by the use of sustainability initiatives for the purpose of bringing TOTO Group Corporate Philosophy to life.

The TOTO Corporate Philosophy outlines the purpose of the company's existence, our business fields and the desired image for all of our stakeholders as the basis of what the company motto strive to communicate.

・Philosophy System for TOTO Group Management
Philosophy System for TOTO Group Management

Philosophy System

・Company Mottos

Company Mottos

Established in 1962

"Take pride in your work, and strive to do your best" embodies our determination to contribute to the advancement of society and improve the lifestyles of customers with a strong service mentality.

・TOTO Group Corporate Philosophy

The TOTO Group strives to be a great company, trusted by people all around the world, and contributing to the betterment of society. To achieve our philosophy, TOTO will: 

  • Create an enriched and more comfortable lifestyle and culture built on our plumbing products.
  • Pursue customer satisfaction by exceeding expectations with our products and services.
  • Provide high-quality products and services through ongoing research and development.
  • Protect the global environment by conserving finite natural resources and energy.
  • Create an employee friendly work environment that respects the individuality of each employee.


Sustainability Promotion System

We established the CSR Committee and the specialized CSR department and started CSR activities in 2004. In fiscal 2023, the name was changed to the "Sustainability Committee". The Sustainability Committee is held three times a year with the president as the chairperson and by supervising and commanding a bird's-eye view of the three fields—environment, social, and governance— to work on sustainability management. At the Sustainability Committee, sustainability issues and materiality that includes climate change are discussed, and activity plans are developed, and each subcommittee in charge develops promotion plans, deploys them to the relevant divisions and Group companies at home and abroad, and conducts cross-divisional activities.

Promotional System of Sustainability Committee

Process for Promoting Sustainability Management
Process for Promoting Sustainability Management

Embedding Sustainability into Our Company Culture

To foster sustainable management, we believe it is essential for Group members to take initiative, guided by their understanding and shared commitment. The TOTO Group offers diverse opportunities for training, collaborative learning, and open communication, enabling individuals to recognize sustainability challenges as their own and actively implement solutions.  

・Deepening Understanding and Seeing as Their Own Issue
The TOTO Group offers programs on sustainability promotion as part of its in-house training programs for new hires, newly appointed managers, and general managers and senior management. The Group provides training to help employees obtain knowledge about climate change, water resources, waste reduction, etc. as well as the Group’s past initiatives and key policies. The programs are tailored to their respective work areas and responsibilities to raise their awareness of sustainability. Additionally, it provides annual joint learning sessions for all Group employees. After the sessions, participants hold discussions in their own workplaces to take the issues as their own issue, deepen their understanding, and apply what they learned in practice.

Contents of Joint Learning Sessions

Fiscal 2023

Grasping the big picture of Scope 1 to 3
・Basic learning on specific initiatives to achieve carbon neutrality across the entire Group

Fiscal 2024

In-depth understanding of Scope 3 (supply chain)
・Correlation between water use and CO2 emissions (contributions through water usage savings)
・Material changes
・Improving efficiency in the transportation and delivery processes
・Efforts to reduce waste, and more

Fiscal 2025

Understanding Life Cycle Assessment (LCA)
・Assessment of environmental burden throughout the product’s life cycle, from raw material procurement to disposal
・Visualization of information and improvement of reliability through Environmental Product Declarations (EPDs)

Scenes from the new hire training.Scenes from the new hire training. 

Collaborative learning content for all group membersCollaborative learning content for all group members
 (translated into 11 languages for global learning) 

・Internal Communication

With the aim of accelerating the activities that will lead to a reduction in greenhouse gas emissions, the TOTO Group launched the “Thanks CN!” initiative in fiscal 2023 to achieve carbon neutrality in which all Group members are expected to participate. Under the slogan, “Thank your colleagues for their activities and sharing and be thanked by future generations,” the TOTO Group shares the actions of its members around the world on the company intranet. Specifically, we share the practices of the various departments in the company in a relay format, as well as individuals’ activities on the company’s social networking site. Sharing practices inspires Group members, encouraging them to work on new practices. Having more people work together improves awareness among members.
Communication on the company intranet

Communication on the company intranet

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