WILL2030 Social and Environmental Value Indicators

The TOTO Group is advancing WILL2030 while engaging in sustainability management. Based on the WILL2030 Social and Environmental Value Indicators for the materiality issues of “Cleanliness and Comfort, Wellness,” “Environment,” and “Relationships,” we have designated goals, main initiatives, and indicators for running the PDCA cycle and increasing social and environmental value.

Goals	Main Initiatives	Indicators	Cat.	Results for FY2025	Targets for FY2026	SDGs
Cleanliness and comfort; wellness and the environment	Rolling out clean, comfortable, and eco-friendly products	Percentage of sustainable products	◆	78%	78%
Cleanliness and comfort; wellness	Global expansion of clean and comfortable toilets	Percentage of toilets with built-in TORNADO FLUSH shipped		86%	88%
		Number of WASHLET units shipped		2.93 million units	3.12 million units
		EWATER+ WASHLET installation percentage		55%	54%
Environment	Alleviating water stress through the widespread adoption of water-saving products	Avoided Emissions of water during product use*¹	◆	0.90 billion m³	0.95 billion m³
	Achieving carbon neutrality	CO₂ emissions from business sites (Scope 1 and 2)	◆	214 thousand tons	211 thousand tons
		CO₂ emissions per unit of sales		0.290 tons / million yen	0.269 tons / million yen
		Avoided Emissions during product use*¹		2.75 million tons	3.23 million tons
Relationships	Improved customer satisfaction	Customer satisfaction in after-sales service*²	◆	95.2 pt	95.0 pt
		Showroom satisfaction (Japan)	◆	84.4 pt	85.3 pt
	Promotion of social contribution activities rooted in local communities	Percentage of employees taking part in volunteer activities, donations offered, etc.		225.7%	100% or more
	Realizing employee-friendly working environments	Employee satisfaction (Japan)	◆	78.6 pt	78.6 pt
		Percentage of female managers (Japan)		21.3%	21.5%
		Percentage of childcare leave taken by male employees (Japan)		98.5%	85.0% or more

 Updated according to actual results finalized at the end of June 2026
*1 Reduction effect when compared with the case where products from 2005 continue to be used
*2 Scope: Japan, Americas, Europe, Mainland China, Taiwan Region, India, Thailand, Vietnam
◆: WILL2030 long-term goals