Past Achievements (Results)
Results for FY2024 (WILL2030 Social and Environmental Value Indicators)
| Goals | Main Initiatives | Indicators | Cat. | Results for FY2024 | SDGs |
Cleanliness and comfort; wellness and the environment | Rolling out clean, comfortable, and eco-friendly products | Percentage of sustainable products | ◆ | 78% | |
| Cleanliness and comfort; wellness | Global expansion of clean and comfortable toilets | Percentage of toilets with built-in TORNADO FLUSH shipped | 82% |  | |
| Number of WASHLET units shipped | 3.06 million units | ||||
| EWATER+ WASHLET installation percentage | 54% | ||||
| Environment | Alleviating water stress through the widespread adoption of water-saving products | Avoided Emissions of water during product use*¹ | ◆ | 0.93 billion m³ |  |
Achieving carbon neutrality | CO₂ emissions from business sites (Scope 1 and 2) | ◆ | 246 thousand tons | ||
| CO₂ emissions per unit of sales | 0.340 tons / million yen | ||||
| Avoided Emissions during product use*¹ | 2.81 million tons | ||||
| Relationships | Improved customer satisfaction | Customer satisfaction in after-sales service*² | ◆ | 95.1 pt |  |
| Showroom satisfaction (Japan) | ◆ | 81.9 pt | |||
Promotion of social contribution activities rooted in local communities | Percentage of employees taking part in volunteer activities, donations offered, etc. | 143.9% | |||
Realizing employee-friendly working environments | Employee satisfaction (Japan) | ◆ | 77.8 pt | ||
| Percentage of female managers (Japan) | 21.2% | ||||
| Percentage of childcare leave taken by male employees (Japan) | 72.6% |
◆: WILL2030 long-term goals
Updated according to actual results finalized at the end of June 2025
*1 Reduction effect when compared with the case where products from 2005 continue to be used
*2 Scope: Japan, Americas, Europe, Mainland China, Taiwan Region, India, Thailand, Vietnam
*3 Announced in April 2024
Results from FY 2021 to 2023（Global Environment Targets）
| Vision | Main Initiatives | Indicators | FY2021 | FY2022 | FY2023 |
| Cleanliness, comfort and the environment | Rolling out clean, comfortable and ecofriendly products | Percentage of sustainable products | 70% | 73% (Japan) 77%(Overseas) 63% | 75% (Japan) 79%(Overseas) 66% |
| Cleanliness and Comfort | Global expansion of clean and comfortable toilets | Percentage of TORNADO FLUSH units shipped (overseas) | 53% | 62% | 70% |
| Number of WASHLET units shipped (overseas) | 0.92 million units | 0.86 million units | 0.939 million units | ||
| EWATER+ WASHLET rollout percentage (overseas) | 50% | 59% | 55% | ||
| Environment | Alleviating water stress through the widespread adoption of water-saving products | Reduction in water consumption during product use*1 | 1.0 billion m3 | 0.95 billion m3 | 0.91 billion m3 |
| Achieving carbon neutrality | Total CO2 emissions from business sites | 352 thousand tons | 267 thousand tons | 254 thousand tons | |
| Reduction in CO2 emissions due to implemented measures | 10 thousand tons | 89 housand tons | 108 thousand tons | ||
| Reduction in CO2 emissions during product use*1 | 3.35million tons | 3.35 million tons | 3.16 million tons | ||
| Social contribution activities entrenched in local communities | Number of projects that help solve local issues (cumulative number from FY2018) | 116 cases | 135 cases | 155 cases | |
| Relationships | Improved customer satisfaction | Customer satisfaction in after-sales service*2 | 93 pt | 94.0 pt | 94.2 pt |
| Showroom satisfaction (Japan) | 75 pt | 75.3 pt | 76.5 pt | ||
| Promotion of employee volunteer activities | Percentage of employees taking part in volunteer activities (total number of participants / number of consolidated employees = participation rate) | 84% | 91.8% | 108.1% | |
| Realizing employee-friendly working environments | Employee satisfaction (Japan) | 75 pt | 74.9 pt | 75.9 pt | |
| Percentage of female managers (Japan) | 16% | 18.7% | 20.4% | ||
| Employee turnover rate due to life events (Japan)*3 | 1.4% | 0.0% | 0.0% |
*1 Reduction effect when compared with the case where products of 2005 continue to be used.
*2 Scope: Japan, Americas, Europe, Mainland China, Taiwan Region, India, Thailand, Vietnam
*3 Job turnover rate for employees raising children or providing nursing care but still wish to work.
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