Sustainability
Global Environmental Targets for Past (Result)
Global Environment Targets (Results from FY 2021 to 2022)
| Vision | Main Initiatives | Indicators | FY2021 | FY2022 | FY2023 |
| Cleanliness, comfort and the environment | Rolling out clean, comfortable and ecofriendly products | Percentage of sustainable products | 70% | 73% (Japan) 77%(Overseas) 63% | 75% (Japan) 79%(Overseas) 66% |
| Cleanliness and Comfort | Global expansion of clean and comfortable toilets | Percentage of TORNADO FLUSH units shipped (overseas) | 53% | 62% | 70% |
| Number of WASHLET units shipped (overseas) | 0.92 million units | 0.86 million units | 0.939 million units | ||
| EWATER+ WASHLET rollout percentage (overseas) | 50% | 59% | 55% | ||
| Environment | Alleviating water stress through the widespread adoption of water-saving products | Reduction in water consumption during product use*1 | 1.0 billion m3 | 0.95 billion m3 | 0.91 billion m3 |
| Achieving carbon neutrality | Total CO2 emissions from business sites | 352 thousand tons | 267 thousand tons | 254 thousand tons | |
| Reduction in CO2 emissions due to implemented measures | 10 thousand tons | 89 housand tons | 108 thousand tons | ||
| Reduction in CO2 emissions during product use*1 | 3.35million tons | 3.35 million tons | 3.16 million tons | ||
| Social contribution activities entrenched in local communities | Number of projects that help solve local issues (cumulative number from FY2018) | 116 cases | 135 cases | 155 cases | |
| Relationships | Improved customer satisfaction | Customer satisfaction in after-sales service*2 | 93 pt | 94.0 pt | 94.2 pt |
| Showroom satisfaction (Japan) | 75 pt | 75.3 pt | 76.5 pt | ||
| Promotion of employee volunteer activities | Percentage of employees taking part in volunteer activities (total number of participants / number of consolidated employees = participation rate) | 84% | 91.8% | 108.1% | |
| Realizing employee-friendly working environments | Employee satisfaction (Japan) | 75 pt | 74.9 pt | 75.9 pt | |
| Percentage of female managers (Japan) | 16% | 18.7% | 20.4% | ||
| Employee turnover rate due to life events (Japan)*3 | 1.4% | 0.0% | 0.0% |
*1 Reduction effect when compared with the case where products of 2005 continue to be used.
*2 Scope: Japan, Americas, Europe, Mainland China, Taiwan Region, India, Thailand, Vietnam
*3 Job turnover rate for employees raising children or providing nursing care but still wish to work.
Global Environment Targets (Results from FY 2018 to 2020)
| Vision | Main Initiatives | Indicators | FY2018 | FY2019 | FY2020 |
| Cleanliness and Comfort | Global expansion of clean and comfortable toilets | CEFIONTECT shipment ratio (overseas) | 71% | 79% | 83% |
| Percentage of Tornado Flush units shipped (overseas) | 36% | 44% | 46% | ||
| Number of WASHLET units shipped(overseas) | 0.58 million units | 0.63 million units | 0.77 million units | ||
| Environment | Widespread adoption of water-saving products | Reduction in water consumption during product use *1 | 860 million m3 | 940 million m3 | 930 million m3 |
| CO2 emission reductions | Reduction in total CO2 emissions from business sites | 351 thousand tons | 344 thousand tons | 307 thousand tons | |
| Reduction in CO2 emission reductions due to implemented measures | 9 thousand tons | 24 thousand tons | 38 thousand tons | ||
| Reduction in CO2 emissions during product use *1 | 3.23 million tons | 3.46 million tons | 3.21 million tons | ||
| Social contribution activities rooted in local communities | Number of projects that help solve local issues (cumulative number from FY2018) | 38 cases | 77 cases | 96 cases | |
| Relationships | Improved customer satisfaction | Customer satisfaction from after-sales services (Japan) | 91.5% | 91.3% | 91.6% |
| Ratio of repairs completed within two days of reception (overseas) | 75.7% | 78.4% | 84.8% | ||
| Promoting employee volunteer activities | Percentage of employees taking part in volunteer activities (total number of participants / number of consolidated employees = participation rate) | 100% or more | 100% or more | 67% | |
| Become a company that is pleasant to work at | Annual paid leave usage rate (Japan) | 80.8% | 89.8% | 89.1% | |
| Percentage of female managers (Japan) | 10.9% | 12.3% | 14.0% | ||
| Turnover rate due to major life events (Japan) *2 | 3.4% | 2.9% | 2.1% |
*1 Reduction effects compared to if 2005-era products continued to be distributed.
*2 Turnover rate of employees raising or caring for children who want to continue work.
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