TOTO Group considers CSR management to be management by the use of CSR initiatives for the purpose of bringing TOTO Group Corporate Philosophy to life. The TOTO Corporate Philosophy outlines the purpose of the company's existence, our business fields and the desired image for all of our stakeholders as the basis of what the company motto strive to communicate.
Philosophy System for TOTO Group Management
Established in 1962
"Take pride in your work, and strive to do your best" embodies our determination to contribute to the advancement of society and improve the lifestyles of customers with a strong service mentality.
The TOTO Group strives to be a great company, trusted by people all around the world, and contributing to the betterment of society.
To achieve our philosophy, TOTO will:
Create an enriched and more comfortable lifestyle and culture built on our plumbing products.
Pursue customer satisfaction by exceeding expectations with our products and services.
Provide high-quality products and services through ongoing research and development.
Protect the global environment by conserving finite natural resources and energy.
Create an employee friendly work environment that respects the individuality of each employee.
CSR Promotion System
We established the CSR Committee and the specialized CSR department and started CSR activities in 2004. The CSR Committee is held annually with the president as the chairperson and by supervising and commanding a bird's-eye view of the three fields—environment, social, and governance—to integrate management and CSR. At the CSR Committee, CSR issues and materiality that includes climate change are discussed, and activity plans are developed, and each subcommittee in charge develops promotion plans, deploys them to the relevant divisions and Group companies at home and abroad, and conducts cross-divisional activities.
CSR Internal Penetration
To promote CSR management, TOTO Group is working to improve the awareness of CSR in our employees.
Initiatives in Domestic Japan
TOTO creates CSR educational materials, provides training programs targeting new recruits and new General Managers of TOTO and Group companies, training via e-learning systems and in-house conferences to foster transparency in an outline of CSR, specific initiatives, social trends and future initiatives.
Initiatives at Overseas Group Companies
Overseas Group companies have training programs that are based on actual circumstances in those countries. In addition, TOTO makes English and Chinese version education materials available to ensure employees undergo training to firmly establish CSR. TOTO China, which is located in Beijing and oversees business in China, takes advantage of opportunities to train general managers in China to also train them in CSR management and corporate culture. Furthermore, TOTO Vietnam, which is located in Hanoi, makes sure that employees receive training in company philosophy at regular internal meetings, to raise awareness.