Sustainability
Global Environmental Targets for Past (Result)
Global Environment Targets (Results from FY 2018 to 2020)
| Vision | Main Initiatives | Indicators | FY2018 | FY2019 | FY2020 |
| Cleanliness and Comfort | Global expansion of clean and comfortable toilets | CEFIONTECT shipment ratio (overseas) | 71% | 79% | 83% |
| Percentage of Tornado Flush units shipped (overseas) | 36% | 44% | 46% | ||
| Number of WASHLET units shipped(overseas) | 0.58 million units | 0.63 million units | 0.77 million units | ||
| Environment | Widespread adoption of water-saving products | Reduction in water consumption during product use *1 | 860 million m3 | 940 million m3 | 930 million m3 |
| CO2 emission reductions | Reduction in total CO2 emissions from business sites | 351 thousand tons | 344 thousand tons | 307 thousand tons | |
| Reduction in CO2 emission reductions due to implemented measures | 9 thousand tons | 24 thousand tons | 38 thousand tons | ||
| Reduction in CO2 emissions during product use *1 | 3.23 million tons | 3.46 million tons | 3.21 million tons | ||
| Social contribution activities rooted in local communities | Number of projects that help solve local issues (cumulative number from FY2018) | 38 cases | 77 cases | 96 cases | |
| Relationships | Improved customer satisfaction | Customer satisfaction from after-sales services (Japan) | 91.5% | 91.3% | 91.6% |
| Ratio of repairs completed within two days of reception (overseas) | 75.7% | 78.4% | 84.8% | ||
| Promoting employee volunteer activities | Percentage of employees taking part in volunteer activities (total number of participants / number of consolidated employees = participation rate) | 100% or more | 100% or more | 67% | |
| Become a company that is pleasant to work at | Annual paid leave usage rate (Japan) | 80.8% | 89.8% | 89.1% | |
| Percentage of female managers (Japan) | 10.9% | 12.3% | 14.0% | ||
| Turnover rate due to major life events (Japan) *2 | 3.4% | 2.9% | 2.1% |
*1 Reduction effects compared to if 2005-era products continued to be distributed.
*2 Turnover rate of employees raising or caring for children who want to continue work.
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