“Kindness Must Always Come First.”
Employees Will Unite in Their Efforts for Our Customers and Society We Will Keep Gaining TOTO Fans around the World
TOTO’s first president, Kazuchika Okura, wrote a letter to his successor, Saburo Momoki. The words contained in that letter have been treasured by the TOTO Group ever since as the Words of Our Founder. These words express the idea that “kindness must always come first” and state that our goal should be to provide good products and satisfy the customer and, by accomplishing that, profit and compensation will follow. Kindness and honesty are universal values. The Words of Our Founder asserts that “Many in this world chase after the shadow of profit. Carrying out business
under the precedent of TOTO’s uniqueness, kindness, honesty, and customer-oriented nature should enable us to resolve various issues. If we continue to face social issues with honesty and carefully engage in environmental issues, profit will definitely follow. This is something that must not change.
The Company Mottos, TOTO Group Corporate Philosophy, and Charter of TOTO Group Corporate Behavior based on the spirit of the Words of Our Founder represent the inherited values, in other words the “heart,” of TOTO that are shared among employees and will be carried forward into the future. This remains unchanged. However, the way our “body” (business activities) moves will adapt in response to changes in the business environment. The TOTO Group’s strength lies in the fact that the “heart” is firmly rooted as the precondition of each employee’s actions.
We formulated the New Shared Value Creation Strategy TOTO WILL2030 (hereinafter, WILL2030) which clarifies the lifestyle, society, and environment we want to achieve from a long-term perspective in April 2021. The TOTO Group will achieve economic growth while helping resolve social and environmental issues by realizing a carbon-neutral and sustainable society in 2050 and aiming to provide comfortable and healthy lifestyles to all. For this reason, the key material issues entire Group must thoroughly address to embody our Corporate Philosophy are Cleanliness and Comfort, Environment, and Relationships.
In recent years, there have already been various changes to the social environment, including the COVID-19 pandemic, worsening global division, and global warming due to climate change. However, going forward, I believe that we must expand the area that we engage in and increase the speed of response to these changes to embody our Philosophy. We will also contribute to the United Nations (UN) Sustainable Development Goals (SDGs) through these activities based on WILL2030.
The TOTO Group’s business activities are made possible thanks to the support and cooperation of all our stakeholders. First, our starting point is that we ourselves must be sincere in our approach. To further improve our relationships, we will enhance the value of each of TOTO’s stakeholders. My mission is to show gratitude to all our stakeholders, work together to enhance value, and develop a better relationship.
Our employees will unite in their efforts for our customers and society We Will Keep Gaining TOTO Fans around the World.