Engagement with Stakeholders

All Employees Together

TOTO Group Human Resources Policy

We promote diversity, nurture and effectively utilize human resources, and encourage a good work-life balance so that everyone in the TOTO Group can work to maximum potential.

In a spirit of respect for human life and dignity, the TOTO Group continuously cultivates its employees, prizing qualities such as enthusiasm, fertile imagination and autonomy, and contributes to the enhancement of employee satisfaction, as well as to the creation of customer lifestyles.

TOTO Group Human Resources Policy

Human Resources Management Cycle in the TOTO Group

To promote Group Human Resources Policy, we implement human resources management from the perspective of Groupwide optimization. In addition, by placing this management cycle into motion, we monitor and promote a wide range of initiatives, including the recruitment and cultivation of human resources, the establishment of an employee-friendly business environment, and the promotion of activities to manage employee health.

Toward the Realization of a Comfortable Company-Employee Satisfaction

The TOTO Group conducts the TOTO Group Awareness Survey every year to measure the level of employee satisfaction in order to gain an understanding of the penetration of the corporate philosophy, management policies and organizational climate, and to serve as an indicator of the motivation and self-realization of all people working for the TOTO Group. At the same time, the results of the survey are analyzed and fed back to each department to help employees reaffirm the company's policies and change their behavior to achieve the company goals through their work.

Improvement Cycles based on Awareness Survey

Employee Satisfaction

	2021	2022	2023
Employee Satisfaction	75.2pt	74.9pt	75.9pt

* Data for full-time/contract/temporary employees of the TOTO Group (Japan). 　
* Calculated based on the overall score (average value of comparable items for 3 years) from TOTO Group Awareness
Survey of employees.

Status of employment

		2021		2022		2023
		(no. of personnel)	(%)	(no. of personnel)	(%)	(no. of personnel)	(%)
Group total number of employees	Total	36,853	100	36,188	100	35,027	100
	Full-time employees	31,777	86.2	31,448	87.0	30,853	88.1
	Contract employees	2,779	7.5	2,705	7.5	2,530	7.2
	Temporary employees	2,297	6.2	2,035	5.6	1,644	4.7
Japan	Total	18,355	100	18,087	100	17,726	100
	Full-time employees	13,903	75.7	13,968	77.2	14,021	79.1
	Contract employees	2,395	13.0	2,280	12.6	2,182	12.3
	Temporary employees	2,057	11.2	1,839	10.2	1,523	8.6
Overseas	Total	18,498	100	18,101	100	17,301	100
	Full-time employees	17,874	96.6	17,480	96.6	16,832	97.3
	Contract employees	384	2.1	425	2.3	348	2.0
	Temporary employees	240	1.3	196	1.1	121	0.7

* Overseas employees: local employees and seconded employees from Japan

Return on Investment in Human Resources

	2021	2022	2023
Return on Investment in Human Resources	1.5pt	1.4pt	1.4pt

* TOTO Group (excluding temporary employees)
* Return on Investment in Human Resources [a－(b－c）/c]
* a. Total sales, b. Total operating expenses (cost of sales + selling and administrative expenses),
and c. Total employee-related expenses (salaries + allowances)

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