Engagement with Stakeholders
For Customer Satisfaction
TOTO Group Customer Policy
The TOTO Group makes efforts to assure, maintain and enhance the satisfaction of every
customer by continuously offering products and services in excess of customer expectations.
In addition, we have established a Basic Policy for Voluntary Action Plans on Product Safety for the purpose of delivering commodities that customers can use safely and securely.
How we pursue Customer Satisfaction (CS)
We develop products and control quality to realize “products and services that satisfy customers beyond their expectations.
How We Deal with Quality and Safety
We are working through our value chain to create products that truly provide customers with the level of reassurance they seek.
Universal Design
TOTO promotes universal design to offer ease of use and comfort to as many people as possible.
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