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Approach to "Relationships"

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Build Relationships that Enrich Life
Through its business activities, the TOTO Group strives to be a company that contributes to the betterment of society and is trusted by people around the world. Guided by this aim, we continue to treasure the relationships we have with people.
“Relationships” is another of the three global themes of the vision. For this theme, we established the goals of “build deep, long-lasting relationships with customers,” “offer cultural support and contribute to society for the next generation,” and “create and share joy in work together,” and are working to improve customer satisfaction, encourage employee participation in volunteer activities, and realize employee-friendly working environments.

Build Deep, Long-Lasting Relationships with Customers

We make proposals at showrooms to ensure that customers can purchase our products with peace of mind. We also make various efforts through our call centers to respond to any questions or concerns our customers may have when using our products. In addition, we provide an after-sales service that focuses on being fast, reliable, and courteous. In these ways, we will continue to develop strong, long-lasting relationships of trust with our customers.

Offer Cultural Support and Contribute to Society for the Next Generation

The TOTO Group contributes to the revitalization and development of local communities through the support
of activities in architecture, art, and sports, in addition to encouraging its employees to participate in volunteer activities. In doing so, the TOTO Group strives to become a company that contributes to the development of a better society through its business activities.

Create and Share Joy in Work Together

We conduct activities to promote diversity and implement workstyle reforms in order to be a company where a variety of personnel can gather, prosper, and be inspired to take on new challenges. In addition, we will continue to work with our suppliers to undertake activities that address CSR issues in such areas as human rights and labor, safety and health, and the environment.