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Outline of Activities in FY2016

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○:Target achieved △:Target not achieved
Classification Activity domain Key performance indicators (KPI) FY2016 actual FY2016 target Evaluation
Environment Click for results of activities in FY2015
Society Improve Customer Satisfaction Overall showroom satisfaction indicators 68% 68%
Satisfaction with after sales service 90% 90%
Level of customer telephone satisfaction 77 points 73 points
Proportion of customers impressed with prefabricated bathroom construction 51% 48%
Promote Supply Chain Management Domestic supplier compliance with TOTO Standards 100% 100%
Overseas supplier (suppliers to Japan) compliance with TOTO Standards 100% 100%
Implementation rate of CSR surveys among overseas Group company suppliers 100% 100%
Promote Human Resource Management Proportion of management track female employees 8.4% 8.3%
Employment rate of disabled persons 2.57% 2.50%
Governance Risk Management Maintenance of an emergency relay system(Implementation rate of emergency relay exercises) 100% 100%
Compliance Rate of deployment of proceedings from Compliance Committee (domestic) 100% 100%