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Sustainability

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Sustainability

Sustainability

List of Sustainability Data

* The Data indicated with ☑ for FY2024 have been assured.

* TOTO Group = TOTO LTD. + Consolidated subsidiaries

*FY2020 : (fiscal year ended March 31, 2021), FY2021 : (fiscal year ended March 31, 2022),
FY2022 : (fiscal year ended March 31, 2023), FY2023 : (fiscal year ended March 31, 2024),
 FY2024 : (fiscal year ended March 31, 2025) 


Environmental Performance Data

GHG Emissions

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Scope 1 + 2 + 3thousand tons CO219,83919,99018,43316,76016,785*1
Scope 1 + 2thousand tons CO2
307
352
267
254246
Scope 1thousand tons CO2
167
188
168
 141
☑ 129
(per unit of sales)t - CO2/million yen
0.29
0.29
0.24
0.200.18
Direct GHG emissions from non-energy processesthousand tons CO2
4.2
5.1
4.5
4.04.6
Scope 2thousand tons CO2
140
164
99
113
☑ 117
(per unit of sales)t - CO2/million yen0.240.250.140.160.16
Scope 3thousand tons CO219,53219,63818,16616,50616,539*1
(per unit of sales)t - CO2/million yen33.830.425.923.522.8
Category 1
thousand tons CO2
-
750751619550*1
Category 2
thousand tons CO2
-
16817578140 
Category 3
thousand tons CO2
-
45474140
Category 4
thousand tons CO2
-
130625146
Category 5
thousand tons CO2
-
179
10*210
Category 6
thousand tons CO2
-
5555
Category 7
thousand tons CO2
-
15151514
Category 8
thousand tons CO2
-
-
-
- -
Category 9
thousand tons CO2
-
52524745
Category 10
thousand tons CO2
-
-
-
--
Category 11thousand tons CO218,562
18,426
17,01915,612☑15,661*1 
Of which, direct emission*3thousand tons CO2
- 
- 
- 
- 
☑ 4,092
Category 12
thousand tons CO2
-
30312929
Category 13
thousand tons CO2
-
-
-
--
Category 14
thousand tons CO2
-
- -
- -
Category 15
thousand tons CO2-
-
-
- -

*1 To improve calculation accuracy, the scope of aggregation has been revised starting from fiscal year 2024.
*2 The figures for FY2023 have been revised.
*3 CO₂ emissions of products that directly consume energy

Inherent Limitations with the Measurement and Evaluation of Environmental Performance Data

The quantitative results for greenhouse gas (GHG) emissions listed in the data book and other materials are subject to uncertainties pertaining to the measurement of activity data and the determination of emission factors. The results are also impacted by scientific uncertainties related to the determination of global warming potentials.
Accordingly, the reported GHG emissions may vary materially when different calculation methods, activity data, emission coefficients, and assumptions are used within an acceptable range.


Energy Consumption  

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Quantity of energy consumptionMWh
1,198,805
1,350,455
1,224,6891,061,083☑ 982,734
(per unit of sales)MWh/million yen
2.07
2.09

1.75

1.511.36
Quantity of non-renewable energy consumptionMWh
1,151,624
1,291,489

1,058,595

940,222☑ 863,952
(per unit of sales)MWh/million yen1.992.00

1.51

1.341.19
Quantity of fuel consumption
MWh
851,679
963,366

859,726

724,761
☑ 651,673
(per unit of sales)
MWh/million yen
1.471.49

1.23

1.030.90
Quantity of electric power consumptionMWh
291,868315,155189,117208,011☑ 205,825
(per unit of sales)
MWh/million yen
0.500.490.270.300.28
Quantity of other types of energy consumptionMWh
8,07712,9699,7527,451☑ 6,454
(per unit of sales)
KWh/million yen
13.9820.1013.9110,618.91
Quantity of renewable energy consumptionMWh
47,18158,966166,094120,861☑ 118,781
(per unit of sales)
KWh/million yen
81.2291.38236.88172.10163.96
Rate of renewable energy use%3.94.413.611.412.1
Ratio of renewable energy power%13.915.846.836.836.6
Energy costmillion yen7,77410,09312,89711,55711,343


Preserving Water Resources

IndicatorsUnitFY2020FY2021FY2022FY20223FY20224
Total amount of water withdrawals
thousand m3
2,631
2,675
2,407
2,017
☑ 1,785
(per unit of sales)m3/million yen4.534.153.432.872.46
Surface waterthousand m3-----
Groundwaterthousand m3
387463426419354
Sea waterthousand m3- - - - -
Water from productionthousand m3- - - - -
Water from third partiesthousand m32,2442,2121,9811,5981,431
Total amount of water dischargesthousand m3
1,9041,8601,6421,2221,349
(per unit of sales)m3/million yen
3.292.882.341.741.86
Surface waterthousand m3109117
7
Groundwaterthousand m3- - - --
Sea waterthousand m3- ----
Water from third partiesthousand m31,8941,8511,6311,2151,342
Amount of water consumptionthousand m3727815765795436
Amount of recycled waterthousand m3
1,8442,1632,0081,7371,765
Water recycling rate%41.244.745.546.349.7


Waste 

IndicatorsUnitFY2020FY2021FY2022*1FY2023*2FY2024
Waste generatedthousand tons128.1142.5116.894.8☑ 86.2
(per unit of sales)kg/million yen220.5220.8166.6135.0119.0
Total amount of waste processedthousand tons 24.822.314.815.0☑ 15.0
(per unit of sales)
kg/million yen
42.734.621.121.420.6
Breakdown: (Amount of landfill waste)thousand tons- - 7.88.08.1
(Waste incineration volume with energy recovery)thousand tons- - 6.15.95.7
(Waste incineration volume without energy recovery)thousand tons- - 0.91.11.1
Recycling amount (not including thermal recycling)thousand tons
103.3120.2102.079.8☑ 71.2
(per unit of sales)
kg/million yen
177.8186.3145.5113.698.3
Recycling rate (including thermal recycling) %99.599.599.899.899.0
(Japan)%
99.799.999.699.699.2
(Overseas)%
99.599.399.999.998.9
Hazardous waste generatedthousand tons- - 0.780.90☑ 1.11
(per unit of sales)kg/million yen0.170.311.11.31.5
Hazardous waste processed
thousand tons- - 0.680.861.05
(per unit of sales)kg/million yen- - 0.971.221.45
Breakdown: (Amount of landfill waste)thousand tons- - 0.590.770.99
(Waste incineration volume with energy recovery)thousand tons- - 0.020.040.06
(Waste incineration volume without energy recovery)thousand tons- 
- 
0.070.050.01
Recycling amount (not including thermal recycling) 
thousand tons- 
- 
0.100.040.06
(per unit of sales)
kg/million yen- 
- 
0.140.060.08

*1 The calculation method was revised in fiscal 2023. In conjunction with this revision, the results for fiscal 2022 were recalculated.
*2 In fiscal year 2023, some data entry errors (omissions and incorrect classification) were discovered. As a result, the figures have been revised retroactively.


Atmospheric Emissions 

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Amount of chemical substance emissions (PRTR Law applicable)t22.026.827.622.331.5
(per unit of sales)kg/million yen
0.040.040.040.030.04
SOx emissionst
65.481.786.183.6
☑ 86.0
(per unit of sales)
kg/million yen
0.110.130.120.120.12
NOx emissionst
150.5135.2128.3110.8
☑ 95.3
(per unit of sales)
kg/million yen
0.260.210.180.160.13
Dust emissionst
48.743.641.529.4
☑ 27.5
(per unit of sales)
kg/million yen
0.080.070.060.040.04
VOC emissionst
21.926.727.522.231.2
(per unit of sales)
kg/million yen
0.040.040.040.030.04


Raw Materials Used 

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Amount of raw materials usedthousand tons564.0
649.0
572.8
505.1
452.0


Percentage of Legal Wood Materials and Recycled Wood Materials 

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Legal Wood Materials%615131514
Recycled Wood Materials%
9485878586
Others%
00000
Total%
100100100100100


Environment Management System 

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Percentage of ISO 14001 certification acquisition%75.973.976.677.373.9


Violations of Related Environmental Laws 

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Number of related environmental law violationscases00000
Japancases0
0
0
0
0
Overseascases0
0
0
0
0

* Serious offense with a fine of USD10,000 or more


Calculation Method of Environmental Performance Data

Please refer to "Integrated Report 2025 Financial and Non-Financial Data" p.18-20 for the Calculation Method of Environmental Performance Data.

TOTO GROUP Integrated Report 2025 Financial and Non-Financial Data


Social Performance Data

Customers  

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Customer satisfaction in after-sales servicepoints
92.2
93.1
94.094.295.1
Customer satisfaction surveys (Japan)
Showroom satisfaction
points
73.474.775.376.581.9
Ratio of customers impressed with bath module assembly%69.670.770.572.472.2
Evaluations on customer response qualitypoints76.378.877.579.782.3


Quality Management System 

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Percentage of ISO 9001 certification acquisition%
76.4
74.5
77.4
77.674.3


Status of Employment 

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Group total number of employeesno. of personnel
35,613
36,853
36,18835,027☑ 34,673
Maleno. of personnel23,63624,40423,74622,74422,597
Femaleno. of personnel11,97712,44912,44212,28312,076
Percentage of female employees%33.633.834.435.134.8
Full-time employeesno. of personnel30,83931,77731,44830,85330,268
Contract employeesno. of personnel2,9272,7792,7052,5302,459
Temporary employeesno. of personnel1,8472,2972,0351,6441,946
Number of employees (Japan)no. of personnel18,12418,35518,08717,72617,819
Maleno. of personnel10,86911,05610,93610,67710,848
Femaleno. of personnel7,2557,2997,1517,0496,971
Percentage of female employees%40.039.839.539.839.1
Full-time employeesno. of personnel13,84313,90313,96814,02114,057
Contract employeesno. of personnel2,6212,3952,2802,1822,093
Temporary employeesno. of personnel1,6602,0571,8391,5231,669
Percentage of employees under 30 years old%15.514.814.113.813.8
Male%9.39.08.78.58.5
Female%6.25.75.45.35.2
Percentage of employees between 30 and 49 years%52.450.247.745.143.9
Male%28.527.025.624.123.7
Female%23.923.222.120.920.2
Percentage of employees 50 years old and over%32.235.038.241.142.3
Male%23.124.726.628.228.6
Female%9.110.311.612.913.8
Number of graduate recruits (Japan)no. of personnel212232232240278
Maleno. of personnel153165168168198
Femaleno. of personnel5967647280
Percentage of female employees%27.828.927.630.028.8
Retention status of graduate recruits (non-consolidated)
Job turnover rate within three years
%
ー
ー
10.215.416.0
Recruitment of experienced personnel (non-consolidated) 
Ratio of total recruitment for experienced regular workers%7165595551
Ratio of recruitment for external experienced regular workers%207162728
Average age (non-consolidated)ages

44 years and
2 months old

44 years and
6 months old

44 years and
11 months old

45 years and
4 months old

44 years and
6 months old
Average number of years of continuous service (Japan)
years
14.9
15.3
15.8
16.3
16.7
Male
years
16.917.217.718.218.5
Female
years
11.912.412.913.413.8
Number of employees (overseas)
no. of personnel
17,48918,49818,10117,30116,854
Male
no. of personnel
12,76713,34812,81012,06711,749
Female
no. of personnel
4,7225,1505,2915,2345,105
Percentage of female employees
%
27.027.829.230.330.3
Full-time employees
no. of personnel16,99617,87417,48016,83216,211
Contract employeesno. of personnel306384425348366
Temporary employees
no. of personnel
187240196121277
Composition of employees by region
Japan
%
50.949,850.050.651.4
China
%
17.718.218.318.517.7
Asia and Oceania
%
27.228.027.526.726.7
Americas
%
3.83.73.94.03.9
Europe
%
0.40.30.40.30.3
Number of foreign employees in the TOTO Group(Japan)
no. of personnel
4546484851


Diversity 

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Breakdown of Employees by Nationality*
Japan
%
ー
ー
ー
51.150.8
China
%
ー
ー
ー
19.917.5
Vietnam
%
ー
ー
ー
12.712.4
Thailand
%
ー
ー
ー
7.87.5
India
%
ー
ー
ー
4.34.4
Number of managers
no. of personnel
3,7923,8723,5233,6913,712
Male
no. of personnel
3,1463,1522,7672,8542,838
Female
no. of personnel
646720756837874
Percentage of female managers
%
17.018.621.522.7
☑ 23.5
General manager level and above
no. of personnel
7717497671,2001,235
Male
no. of personnel
7397177291,0681,093
Female
no. of personnel
323238132142
Percentage of female employees
%
4.24.35.011.011.5
Section chief level and above
no. of personnel
2,1182,1391,7932,4912,476
Male
no. of personnel
1,7441,7221,3531,7861,744
Female
no. of personnel
374417440705732
Percentage of female employees
%
17.719.524.528.329.6
Number of managers (Japan)
no. of personnel
2,8892,8882,5602,6362,659
Male
no. of personnel
2,4832,4392,0822,0972,095
Female
no. of personnel
406
449
478
539
564
Percentage of female managers
%
14.115.518.720.4
☑ 21.2
Number of new management appointmentsno. of personnel264253212231229
Male
no. of personnel
194178140149170
Female
no. of personnel
7075728259
Percentage of female employees
%
26.529.634.035.525.8
Number of managers (Overseas)
no. of personnel
9039849631,0551,052
Male
no. of personnel
663713685757742
Female
no. of personnel
240271278298310
Percentage of female managers
%
26.627.528.928.2
☑ 29.4
Employees with disabilities
Japan
no. of personnel
316307314321329
Ratio of employees with disabilities (Japan)
%
2.632.532.582.652.70
Ratio of employees with disabilities (Overseas)
%
0.750.760.740.780.75

* The table shows the top five nationalities among our employees, excluding Group companies in the Americas. Figures for FY2023 exclude Group companies both in the Americas and Europe.


Gender Wage Gap in Japan (Average Female Wage/Average Male Wage)

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
All employees
%
ー
ー
60.5
60.6
61.1
Regular workers
%
ー
ー
62.6
62.662.8
Part-time and fixed-term contract workers
%
ー
ー
79.2
75.776.8


Work–Life Balance (Japan)

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Total employee turnover rate
%
2.32.52.72.72.6
Voluntary employee turnover rate
%
1.82.12.52.22.3
Work hours
Average scheduled working hours per year
hours per person
1,903.71,901.81,901.01,907.91,898.2
Average hours actually worked per year
hours per person
1,930.71,937.81,916.01,913.81,905.5
Average hours of overtime and holiday work per monthhours per person
16.318.518.116.416.1
Number of employees with long working hours
no. of personnel
302349318
Number of paid holidays taken
days
17.818.218.819.018.4
Percentage of paid holidays taken
%89.1
91.2
94.395.692.7
Number of people using reduced work hour and leave systems (TOTO, non-consolidated)
Employees taking childcare leave, etc.
(TOTO Group (Japan))
no. of personnel
ー
ー
ー
ー
363
Male
no. of personnel
ー
ー
ー
ー
188
Female
no. of personnel
ー
ー
ー
ー
175
Employees taking childcare leave, etc.
(TOTO, non-consolidated)
no. of personnel160200237247230
Male
no. of personnel
246696120109
Female
no. of personnel
136134141127121
Percentage of childcare leave taken by female employees
(TOTO Group (Japan))
%
ー
ー
ー
ー
☑ 100
Percentage of childcare leave taken by female employees
(TOTO, non-consolidated)
%
100
100
100
100
☑ 100
Percentage of childcare leave taken by male employees
(TOTO Group (Japan))
%
ー
ー
57.9
64.7
☑ 72.6
Percentage of childcare leave taken by male employees
(TOTO, non-consolidated)
%
13.937.766.773.2
☑ 83.2

Average number of days of childcare leave taken by male employees

days
ー
ー
ー
29.357.2
Percentage of employees returning to work after childcare leave
%
96.297.496.397.892.3
Reduced work hours for childcare
(TOTO, non-consolidated)*
no. of personnel
315318310305316
Male
no. of personnel
7641010
Female
no. of personnel
308312306295306
Employees taking nursing care leave
(TOTO, non-consolidated)
no. of personnel
31317
1012
Maleno. of personnel011
41
Female
no. of personnel
31216
611
Reduced work hours for nursing care
(TOTO, non-consolidated)*
no. of personnel
1195910
Male
no. of personnel
32010
Female
no. of personnel
875810
Telework
no. of personnel
2773,5544,7715,2385,669

* Calculated for reduced working hours for childcare and reduced working hours for nursing care as of April 1 of the following year (of each fiscal year).


Human Resource Development

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Number of fellows (highest position of R&D specialist) (non-consolidated)
no. of personnel
22233
Average training time per employee
hours
9.910.110.310.410.7
Average training cost per employee
thousand yen
29.630.031.532.735.0
Number of participants in management development training
no. of personnel
ー
ー
108
111124
Japan
no. of personnel
6162909390
Overseas
no. of personnel
ー
ー
181834
Number of participants in leadership development training (Japan)
no. of personnel
230230244246236
Number of supervisors carrying out evaluations through multi-faceted observations (Japan)
no. of personnel
68797490780
Number of participants in training for promoted employees (Japan)
no. of personnel
1,1301,1441,1371,0511,191


Occupational Safety and Health  

IndicatorsUnit
FY2020FY2021FY2022FY2023FY2024
Lost time injury frequency rate
TOTO Group employees*1
no unit0.160.280.210.20
☑ 0.14
TOTO Group contractors (in-plant cooperative firm)*2
no unit0.000.460.900.00
☑ 0.15
Occupational illness frequency rate
TOTO Group employees
no unit0.000.000.000.00
☑ 0.00
Number of work-related fatalities
TOTO Group employees
no. of personnel0000
☑ 0
TOTO Group contractors (in-plant cooperative firm)
no. of personnel0000
☑ 0
Health and safety education
no. of personnel
460670494513511
Percentage of employees undergoing full medical examinations after regular health check-ups (legally required examinations)
%
100100100100100
Participation rate for health-related training
Participation rate for mental health self-care training
%
ー
ー
100100100
Participation rate for mental health line care training
%
100100100100100
Implementation rate for specific healthcare guidance (lifestyle improvement program)*3
%
95.097.396.697.099.9

*1 The frequency rate of lost time injuries in FY2023 was revised.
*2 The frequency rate of lost time injuries in FY2021 and FY2022 was revised.
*3 Figures for the implementation rate for specific healthcare guidance are as of April 2025 for FY2024 since implementation occurs between August of each year and September of the following year.


Labor Unions

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Percentage of employees in labor unions and other organizations
%
87.4
87.8
87.7
87.3
87.0


Employee Satisfaction (Japan)   

IndicatorsUnit
FY2020FY2021FY2022FY2023FY2024
TOTO Group Awareness Survey—overall score
points
74.4
75.2
74.9
75.9
77.8
TOTO Group Awareness Survey—peace of mind and satisfaction indicators
points
-
74.1
73.3
74.6
76.2


Supply Chain Management 

IndicatorsUnit
FY2020FY2021FY2022FY2023FY2024
Sustainable procurement activities
Total number of suppliers
no. of suppliers1,517
1,397
1,378
1,360
1,305
Number of critical suppliers
no. of suppliers
620
573
620
601
584
Number of suppliers who have participated in the assessment survey
no. of suppliers
722
498
531
518
486
Achievement rate for compliance with the TOTO standards
%100100100100100


Social Contribution

IndicatorsUnit
FY2020FY2021FY2022FY2023FY2024
Amount spent on social contribution
billion yen1.27
1.271.24
1.25
1.23
Percentage of employees taking part in volunteer activities, donations offered, etc.
%67.0
84.0
91.8
108.1
143.9


TOTO Water Environment Fund 

IndicatorsUnit
15th
(2020-2022)
16th
(2021-2023)
17th
(2022-2024)
18th
(2023-2025)
19th
(2024-2026)
Organizationsno. of organizations1012111311
Grant assistancemillion yen26.6
27.5
24.8
27.3
27.6


Involvement in Public Policy

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Donations to political organizations
thousand yen
3,400
2,500
2,700
2,800
1,200


Compliance

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Number of legal violations
cases
0
0
0
0
0
Violations of Anti-Monopoly Act
cases
0
0
0
0
0
Violations of Anti-Corruption Law
cases
0
0
0
0
0
Legal violations related to import and export management
cases
0
0
0
0
0
Number of whistleblowing cases
cases
4747627558
Japan
cases
4444566350
Overseas
cases
336128
Compliance with TOTO Group Awareness Survey
Degree of instillation in the workplace
points
81.8
82.8
83.8
84.2
85.8
Degree of individual awareness
points
90.0
90.8
91.3
91.3
92.1


Respecting Human Rights

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Participation rate for human rights training
%
100100100100100
Number of cases of litigation and administrative guidance
Discrimination cases
cases
00000
Severe child labor
cases
00000
Severe forced labor
cases
00000


Directors and Audit & Supervisory Committee Members

IndicatorsUnitFY2020FY2021FY2022FY2023FY2024
Directors and Audit & Supervisory Committee members*
no. of personnel
1616151514
Number of female employees
no. of personnel
001
12

* Up to FY2021, this displayed directors and Audit & Supervisory Board members.


Calculation Method of Social Performance Data

Please refer to "Integrated Report 2025 Financial and Non-Financial Data" p.21-26 for the Calculation Method of Social Performance Data.

TOTO GROUP Integrated Report 2025 Financial and Non-Financial Data

Assurance Report  

Notes to the Reader of Assurance Report: 

This is a copy of the Assurance Report and the original copies are kept separately by the Company and KPMG AZSA Sustainability Co., Ltd.

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