Engagement with Stakeholders
Our Approach
TOTO considers the concept of stakeholder engagement to be vital in building relationships of trust with stakeholders and in facilitating cooperation. By doing so, TOTO aims to improve societies for generations to come.
Stakeholders for TOTO
Communication with Stakeholders
TOTO Group Communication Policy
In order for the TOTO Group to remain a business enterprise that fulfills a social need, we are making efforts to enhance the satisfaction of stakeholders through communication, to collect, disclose and utilize information suitably and promptly, and to cooperate with shareholders.
We place importance on communication with all stakeholders, including customers, employees, business partners, shareholders, and society at large, and endeavor to develop stronger relationships of mutual trust with them.
We deepen interaction with our customers through various settings, such as events at our showrooms and factories, and we engage in direct dialogue with our business partners through policy briefing sessions and sustainability questionnaires. In addition, for our shareholders, we disclose appropriate information in a timely manner and promote understanding of the spirit of TOTO manufacturing through such means as factory tours. Going forward, we will continue to make concerted efforts toward stakeholder engagement through two-way communication.
| Stakeholders | Response to stakeholders | Main communication methods |
| Customers | The TOTO Group exerts efforts to assure, maintain and enhance the satisfaction of every customer by continually offering products and services that surpass customer expectations. | Customers support |
| Showroom | ||
| Society | Aiming to solve social issues in each country and region and on a global scale, the TOTO Group is committed to working on social contribution activities that respect the living environment, culture and history of each region as well as its business activities, by effectively using its management resources. | Social Contribution Activities |
| TOTO Water Environment Fund | ||
| TOTO MUSEUM | ||
| Employees | Based on respect for human life and dignity, the TOTO Group continuously develops creative and self-sufficient human resources and contributes to greater employee satisfaction and creation of the living culture of customers. | Human Resource Management |
| Creating a Fulfilling Workplace | ||
| Business Partners | Through fair and equitable purchasing and in cooperation with suppliers, the TOTO Group continues to offer valuable products and services for customers. | Supply Chain Management |
| Shareholders | The TOTO Group maintains communication based on its IR policy for ensuring transparency and fairness of information disclosed to its investors. | Shareholders' Meeting |
| Shareholder / Stock Information |
Independent Practitioner's Assurance
In order to improve the reliability of communication with stakeholders, TOTO has received independent practitioner’s assurance for certain data disclosed.
Collaboration and Support with Organizations
･Participation in Economic and Industry Organizations
TOTO contributes to solving social issues through participation in economic and industry organizations and communication with them.
・Japan Sanitary Equipment Industry Association
・Japan Fine Ceramics Association
・The Japan Electrical Manufacturers' Association
・Japan Valve Manufacturers' Association
・JAPAN ASSOCIATION OF KITCHEN & BATH
・Japan Business Federation
・Kyushu Economic Federation
・The Kitakyushu Chamber of Commerce & Industry
･Political Contributions
The amount of contributions to political parties from FY 2021 to FY 2024 is as shown below.
Employees are obligated to go through an examination process before making a donation or giving patronage. By doing so, violations of the prohibition of giving property benefits (Article 120 of the Companies Act) and the Political Funds Control Act are prevented.
(Unit: thousand yen)
| FY2021 | FY2022 | FY2023 | FY2024 |
| 2,500 | 2,700 | 2,800 | 1,200 |
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